Policies & Shipping Information
► TAX ~ Nevada Residents will be charged 8.1% sales tax on their order.
► All sales are final Five Days after delivery unless I receive a return request from the buyer and have issued a return authorization.
► Non-Custom Orders ~ ship within 1-3 business days. If I am creating a custom piece, I will let you know when to expect it as soon as I have finalized the design and pricing.
► Packaging & Insurance ~ items are packaged for safe shipping and include insurance to US addresses. I will not be responsible for lost, damaged, or stolen goods after the item(s) is shipped.
► Complimentary Gift Wrapping ~ All items are shipped in a gift box, tied with a ribbon and sent in a bubble envelope.
► Please let me know if you need your piece urgently and I will try my best to accommodate you. I am email friendly! You may contact me at EarthEnergyGemstones@gmail.com
► U.S. BUYERS ~ Unless otherwise stated in the item description, all orders are shipped via USPS First Class Mail. If you prefer to upgrade to Priority Mail [estimated delivery 2-3 days], please contact me at EarthEnergyGemstones@gmail.com
► INTERNATIONAL BUYERS ~ (Also See Below*) ~ S/H charged as indicated in each listing for USPS First Class International. No insurance or signature confirmations are included. If you would like an upgrade to Priority Mail International Flat Rate which includes insurance and signature, please contact me BEFORE placing your order so I can provide a quote for additional charges that will apply, and edit the listing to reflect the upgrade.
► EXPEDITED SHIPPING AND UPGRADES ~ contact me BEFORE placing your order so I can edit the listing and revise the shipping cost for the additional shipping fees before you check out.► *IMPORT FEES AND TAXES ~ Any duties, fees, and/or VAT (Value Added Taxes) are your responsibility, and dependent upon your country's Customs office. I am not authorized to collect your country's import fees and taxes, nor are they included in your purchase price or shipping costs.
International Customers: please note that packages may be randomly selected and assessed customs fees, which are the responsibility of the buyer. I encourage all customers to familiarize themselves with their country's customs regulations. This is a helpful tool: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
The purchase price (declared value) of your item will be listed on the customs form, and your item will be marked as "fashion accessory". I cannot mark your merchandise as "gift" on the customs form, as it is illegal to do so.
Refunds and Exchanges
► CUSTOM WORK ~ no returns are accepted on custom work unless the item is defective.
► CRAFTSMANSHIP GUARANTEE & QUALITY CONTROL ~ My jewelry is guaranteed to be free of defects. If anything breaks (due to craftsmanship) I will repair or replace at no charge within the first three (3) months. After three months and up to one (1) year I will repair (if possible) for a small fee + shipping or replace for 50% of the original price paid.
Before shipping, I check every jump ring to be sure it is secured. If breakage occurs because of a pulled jump ring, it is because too much force was used to fasten or unfasten the clasp and I cannot be responsible for replacement of any broken components. Please treat your jewelry gently and it will last a very long time.
► ELASTIC / STRETCH BRACELETS ~ I am happy to replace the elastic in my stretch bracelets for as long as you wish to wear them regardless of the reason for breakage. Please include a check to cover the cost of return shipping in the package.
► PAYPAL REFUNDS ~ I do not refund shipping. If an item is returned undamaged or is returned without a confirmation it will be subject to a 20% restocking fee. I do not charge restocking fees on exchanges. To obtain a return authorization, please contact me.
► NOT RETURNABLE
Earrings (for your health protection)
► LOSE AN EARRING? ~ Don't hesitate to contact me. If I still have the components to make the earring, I will gladly make one for you for half the price of the original pair.
Additional Policies and FAQs
► CUSTOM ORDERS ~ I am happy to discuss custom orders or slight modifications to existing work (such as using a different focal bead, metal or combining elements you see within my site, etc). I require a $25 non-refundable design fee that will be used to cover the time it takes to create the piece, take photographs and come to a final design. There is no custom fee to switch a focal piece or metal, only to come up with a new design. Full payment is due at the time of placing the custom order. Discount Coupons may not be used on custom orders due to the extra time and costs involved with ordering materials for a custom order.► BRACELET SIZING POLICY ~ Accurate wrist measurement is incredibly important with bracelets for the best and most comfortable fit. The best way to measure your wrist is with a fabric tape measure. The measurement should be taken at the smallest part of the wrist between the hand and wrist bone. If you don't have a fabric tape measure, you can use string and a ruler. You will need to wrap the string around your wrist and measure it. After you measure it, cut it to the length you measured. Wrap it around again and make sure that it is a perfect (not loose) fit. If it is loose and overlaps, cut again and double check, then send me the final measurement.
If the measurements you provide are not accurate, or if this is a gift and you are not able to provide exact measurements, I will be happy to adjust the size for a fee of $20 (shipping is included). If it is a leather bracelet and the length needs to be extended, there will be a fee of $30 to cover the extra cost of silver and materials.
► NONE OF THE JEWELRY SOLD IN THIS SHOP IS INTENDED TO BE USED BY CHILDREN.
► PHOTOGRAPHY ~ Photos have been taken on macro settings for detail, and items may appear larger than they actually are. Detailed measurements are provided for each item. I do my best to ensure that colors are represented accurately, but please note that different computer screens show colors differently, and there may be some variation from what you see on your screen.
► GEMSTONES ~ Please keep in mind that gemstones have natural inclusions or what some might call "imperfections." It's rare to find perfect gemstones--at least in the price point I can offer in my shop. It's also rare to find two stones that are exactly the same size and/or color. Having lived in Japan for a few years, I learned about "wabi sabi" or the worldview that is centered on the acceptance of imperfection. Perhaps that type of worldview is, in itself, a way to relieve some of the stress of the world we live in today. It is also what makes "handmade" truly handmade.
SELLER: Gloria Flynn
For any additional information, please contact me at EarthEnergyGemstones@gmail.com
► MEDICAL DISCLAIMER - I am not a doctor and I do not claim that wearing a piece of jewelry will cure you of any ailment, nor should it be a replacement for therapy, medication, or medical treatment by a certified medical practitioner.